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Call Center Operator - 3 months project duration

Date Posted: Apr 15, 2026
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Job Detail

  • location_on
    Location Beirut
  • desktop_windows
    Job Type: Contract
  • schedule
    Shift: Day Shift
  • analytics
    Career Level: Entry Level
  • group
    Positions: 7
  • calendar_view_day
    Experience: Less Than 1 Year
  • male
    Gender: No Preference
  • school
    Degree: High School (O-Level / A-Level)
  • calendar_month
    Apply Before: Apr 22, 2026
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Job Description

Responsibilities:

  • Answer, log, respond to, escalate, and manage incoming calls.
  • Record  escalate and close complaints, feedback, and inquiries in the call center system based on the call cetner SOPs.
  • Conduct follow-up calls to provide updates, request additional information, or provide callers/beneficiaries with feedback.
  • Perform outbound calls to collect data for surveys requested
  • Escalate sensitive or urgent cases to the corresponding team leader/ call center.
  • Provide clear, empathetic, and professional responses as per the call center standards.
  • Facilitate first case resolution by providing feedback (loop closure) on cases and recording resolutions, based on shared key messages.
  • Maintain confidentiality and adhere to privacy and confidentiality roles..
  • Flag recurring issues or systemic concerns for management review.
  • Contribute to continuous improvement of call center processes.
  • Abide by the No phone policy on floor.

 

Qualifications & Skills

  • Education: Secondary school certificate (or equivalent).
  • Experience: Prior work in call centers or customer service is a plus. Experience and knowledge Ministry of social development programs is desired.
  • Technical Skills:
    • Experience in CRM/GRM systems.
    • Strong data entry accuracy and attention to detail.
  • Communication Skills:
    • Fluency in Arabic and good Arabic typing skills. English is a plus.
    • Excellent listening, empathy, and conflict resolution abilities.
  • Personal Attributes:
    • Patience, professionalism, and ability to handle stress, workload during payment days and handle anger calls.
    • Commitment to MoSA’s values of transparency, accountability, and service to vulnerable groups.

Skills Required

Company Overview

BSO
Dekwaneh, Lebanon
2 Current Jobs Openings

are a group of highly dynamic, creative and talented people, ready to go that extra mile to create first class services for our customers. Our employees make BSO a great place to work, and are the reason why our clients choose to work with us on thei... Read More

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6th Floor, Freeway Center, Dekwaneh, Lebanon P.O. Box 55004 Sin El Fil, Lebanon Opening Hours: Monday – Friday: 8:30 AM – 5:00 PM; Saturday: 8:30 AM – 2:00 PM
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