Job Description

Location: Working remotely with some visits to MoPH and Health sector partners offices [Lebanon]

1. Purpose of the Secondment

Amid Lebanon’s ongoing protracted emergencies and the collapse of its financial system, the Ministry of Public Health (MoPH) is facing severe shortages of human resources and operational capacity. Considering the global humanitarian reset, the Humanitarian Country Team (HCT) is working toward a fit-for-purpose and localized coordination architecture tailored to Lebanon context. Within this framework, the Health sector is working closely with the MoPH, partners and stakeholders to support the roll out of subnational coordination efforts that align with the government led structures. Health sector partners are reinforcing the MoPH capacity to lead area-based coordination through the Rais al Maslaha at the Maslahet el Sohha units at governorate level, with additional support from NGO co-coordinators and enhancing the MoPH capacity to deliver critical health services.

2. Background

In preparation to UNHCR withdrawal from health support at the end of 2025, national health sector coordination team convened regular coordination meetings with health sector partners to harmonize hospitalization support and ensure timely, equitable access to lifesaving hospital care for the most vulnerable populations. During these discussions, a critical bottle neck was identified: the absence of a referral coordination mechanism for Syrian refugees. With UNHCR withdrawal, its referral nurses and secondary health care support team will also be discontinued leaving beneficiaries without clear guidance on where to seek health care or which partners could support.

To address this gap, partners recommended establishing an interim referral coordination mechanism to ensure continuity of services. This temporary team will act as an interface between Syrian refugees and health sector partners, navigating the available secondary healthcare support for a period of six months. During this period, health sector partners, through their own networks or other sectoral channels will enhance the information sharing systems to ensure sustainable referral pathways beyond the interim phase.

3. Planned Timelines (subject to confirmation)

Start date: 01 /06 /2026

End date: 31/12/2026

4. Key Responsibilities
   • Act as a primary focal point 24x7 (in rotation) for receiving individual health referrals for persons of concern from health sector and multisectoral partners.
   • Channel the cases received through the appropriate specialized health services and provide feedback to the referring organization as needed on the referral outcome.
   • Ensure close follow up on all managed cases, until access is ensured, to the extent feasible.
   • Keep track of cases referred in an online tracking sheet, that would allow relevant data extraction and make sure it is regularly updated.
   • Liaise with various stakeholders including hospitals, partners, Globemed and other relevant entities, as needed to ensure proper follow up on cases managed.
   • Advocate with the relevant stakeholders to ensure access.
   • Report to National Health sector coordinator or his/her designee on any issues to address the challenges faced by the vulnerable population
   • Ensure knowledge and understanding of the relevant referral pathways and SOPs.
   • Report non-conformities identified in the provision of health services at PHCs or hospitals.
   • Ensure confidentiality of the medical information of the vulnerable population
   • Report on weekly basis on the relevant activities, including figures of cases managed.
   • Participate in regular meeting with Health sector coordination team and other organizations supporting the secondary health care for the most vulnerable population
     5. Deliverables:

• Referral system operational within the first month.
• Case tracking database maintained and regularly updated.
• Referrals processed and feedback provided in a timely manner.
• Weekly and monthly reports produced with key insights.
• Coordination and referral pathways strengthened for sustainability.

6. Technical Supervision and Reporting

The staffs will be directly reporting to the Health sector/ cluster coordinator or his/her designee.

7. Specific Requirements

• Qualifications Required:
  • Educational Requirement: First university degree in nursing, public health or any other relevant field, or relevant work experience in case management.
• Experience Required: 1-3 years’ experience in a humanitarian context preferably in Lebanon.
• Skills / Technical Skills and Knowledge:
  • Required: Familiarity with the Lebanese health system and MoPH structures is highly desirable.
  • Desirable: Strong interpersonal communication, coordination, and analytical skills.
• Language requirements: Fluency in Arabic and English.

Skills Required

• Problem-solving and analytical thinking