For a leading wellness and aesthetic services provider in the Middle East, offering a comprehensive range of services across four key categories: Dermatology, Slimming, Beauty, and Laser. With a workforce of approximately 500 employees, the organization operates a strong network of clinics across the UAE, Qatar, Oman, and Kuwait. It is committed to delivering high-quality, result-oriented treatments through a combination of advanced technology, medical expertise, and customer-centric care.
JD – Sales Manager
❖ To connect with all the leads which are allocated by the lead generation team for the month and the
previous data available
❖ To ensure min 50-60 calls per day, to monitor and follow up on the leads on a daily basis
❖ To Ensure the leads to footfalls conversion is above 30%
❖ To ensure that footfall to booking conversion is above 75%
❖ To ensure to generate min of 10 footfalls in a day
❖ Constant follow ups with prospects to increase the conversion rate
❖ To regularly follow up with all the customers post sale to ensure customer satisfaction on the services or
treatments availed
Footfall to Conversion
❖ To personally, interact with all the customer who visit the center
❖ To perform initial screening after thorough understanding of the customers requirements
❖ To perform necessary pre-work like customer profiling, segmenting and accordingly promoting suitable
services
❖ To understand and analyze lifestyle, dietary and health status of the customer
❖ To customized program that best meets their needs
Client Complains and Resolution
❖ To ensure every customer complaint is address proactively, especially those with slow progress/not getting
expected results
❖ To proactively study the root cause of the complaints
❖ To discuss the concerns/complains with the respective department head
❖ To ensure and follow escalation matrix for refunds in fair compliance of VLCC SOP as follows: At center level – 2 days, where Support office (corporate) intervention is required - 7 days
Event Management
❖ To conduct in-house events in coordination with center head / corporate marketing team
❖ To explore opportunities to partner with new local communities / corporates to conduct VLCC events min 2
Events per month
❖ To participate in planning and executing sales events in the center in coordination with the Centre Head
Reports
❖ To ensure all leads are updated accurately on Palms on a daily basis
❖ Reports are accurately prepared and shared to corporate team
❖ To ensure discounts and pricing is discussed with the center head while closing a lead, to ensure minimum
negotiation.
❖ To record all data for every sales transaction in CLM
❖ To ensure after sale services are met as per the VLCC SOPs and ensure regular post sales contact with
clients to ensure satisfaction on services
